Learning is not a spectator sport

OK, time for some controversy

My ODC appreciation post is about support.oracle.com

Now I’m sure there will people in the community just itching to lose their proverbial about how they lost years of their lives waiting on the support response or similar complaint, and since I work for Oracle, they will be just as keen to jump on the bandwagon and claim that I’m just shilling for the company I work for.

But I’m not denying that our support resource could be better.  Any company’s support resources can be better. 

This post is about the value I get from support.oracle.com when answering questions on asktom.oracle.com.  Yes, there is some out-dated or incorrect content on there, but there is also some awesome content on there.  Many times I find myself quoting MOS notes when providing background information for a question on AskTOM.

So this is my thank you to the people who contribute support notes to MOS.

Because I’m pretty sure it’s a thankless task.